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Privacy Policy

1. Policy

This Privacy Policy applies to the Lakeside Colac website at Lakeside | Colac ( (the Website) which is operated by TWBFJ Colac Pty Ltd (“TWBFJ”). TWBFJ is bound by the Australia Privacy Principles (‘APPs‘) in the Privacy Act 1988 (Cth) and understands the importance of, and is committed to, protecting your personal information. This Privacy Policy explains how TWBFJ manages your personal information, including its obligations and your rights in respect of TWBFJ’s dealings with your personal information.

Please take a moment to read TWBFJ’s Privacy Policy as it describes what happens to your personal information (that is, information or an opinion about you, whether true or not, which identifies you or from which your identity is reasonably identifiable) that is collected on the Website.

2. Collection of your personal information

2.1  TWBFJ will collect and hold your personal information in a fair and lawful manner, and not in an unreasonably intrusive way. Where it is reasonably practical to do so, TWBFJ will collect your personal information directly from you. However, in certain cases TWBFJ may collect personal information from third parties, including from publically available sources.

2.2  TWBFJ may collect the personal information you directly give to TWBFJ through some of the following means:

(a) when you make an inquiry or order in relation products and services through the Website;
(b) when you contact TWBFJ regarding the services you have requested;
(c) in administering the processing of a purchase from us;
(d) from other related correspondence (whether in writing or electronically);
(e) while conducting customer satisfaction and market research surveys;
(f) when administering any of TWBFJ’s services; and
(g) as otherwise required to manage TWBFJ’s business.

3. Types of personal information we collect

3.1  The type of personal information TWBFJ may collect can include (but is not limited to), your name, last name, email address, phone number and postcode.

3.2  Where you do not wish to provide TWBFJ with your personal information, TWBFJ may not be able to provide you with requested goods or services.

4. Purposes for handling your personal information

4.1  As a general rule, TWBFJ only processes personal information for purposes that would be considered relevant and reasonable in the circumstances. TWBFJ will only collect information that is necessary for the purposes as described in this Privacy Policy, or other purposes specifically communicated to you. TWBFJ uses fair and lawful methods to collect personal information.

4.2  TWBFJ collects, holds, uses and discloses personal information to:

(a) provide you with TWBFJ’ goods and services;
(b) manage and administer those goods and services, including account opening procedures;
(c) communicate with you regarding a job application;
(d) communicate with you regarding the services you have requested;
(e) comply with its legal and regulatory obligations; and
(f) otherwise to manage TWBFJ business.

5. Purposes for handling your personal information

5.1  Some of the primary purposes for which TWBFJ uses and discloses personal information include:

(a) maintaining customer records;
(b) delivery and supply of goods and services;
(c) account keeping and invoicing;
(d) locating and/or retrieving TWBFJ’s goods; and
(e) administering TWBFJ’s accounts with you.

5.2  TWBFJ may also use and disclose your personal information that it collects for a secondary purpose. A secondary purpose is one which is related to the primary purpose of collection. Some of the secondary purposes for which TWBFJ may collect your personal information include:

(a) marketing TWBFJ’s goods and services to you;
(b) goods and services development;
(c) customer and market research; and
(d) to keep you informed of any changes to TWBFJ’s business, goods and services or other offerings that may be of interest to you.

5.3  TWBFJ generally does not disclose your personal information to third parties or organisations, unless they are contracted or employed to provide administrative services on TWBFJ’s behalf and are bound by the APPs.

5.4 TWBFJ will not use or disclose your personal information for any other purpose unless you have consented to that use or disclosure.

6. Protection of personal information

6.1  At TWBFJ, your personal information is treated with the greatest of care. TWBFJ maintains appropriate physical, procedural and technical security for its offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure, or modification of personal information. This also applies to disposal of personal information.

6.2  TWBFJ further protects personal information by restricting access to personal information to those who need access to do their job. Physical, electronic and managerial procedures have been employed to safeguard the security and integrity of your personal information.

7. Direct marketing

7.1  Like most business, marketing is important to TWBFJ’s continued success. TWBFJ has a unique range of products and services that it provides to customers at a high standard. TWBFJ would therefore like to stay in touch with customers and let them know about new opportunities. TWBFJ may provide you with information about new products, services and promotions.

7.2  TWBFJ will not disclose your personal information to third parties for marketing purposes.

7.3  You may opt out at any time if you no longer wish to receive commercial messages from TWBFJ. You can make this request by contacting TWBFJ’s Privacy Officer.

8. Cookies

8.1  A cookie is a small text file stored in your computer’s memory or on your hard disk for a pre-defined period of time. TWBFJ uses cookies to identify specific machines in order to collect aggregate information on how visitors are experiencing this website. This information will help to better adapt this website to suit personal requirements. While cookies allow a computer to be identified, they do not permit any reference to a specific individual. For information on cookie settings of your internet browser, please refer to your browser’s manual.

9. Accessing and correcting your personal information

9.1  You may contact Sunbury Hills’ Privacy Officer to request access to the personal information that TWBFJ holds about you and/or to make corrections to that information, at any time. On the rare occasions when Sunbury Hills refuses access, you will be provided with a written notice stating the reasons for refusing access. TWBFJ may seek to recover from you reasonable costs incurred for providing you with access to any of the personal information about you held by TWBFJ.

9.2  TWBFJ is not obliged to correct any of your personal information if it does not agree that it requires correction and may refuse to do so. If TWBFJ refuses a correction request, you will be provided with a written notice stating the reasons for the refusal.

10. Overseas transfers of personal information

10.1  As the internet is a global environment, using the internet to collect and process personal information necessarily involves the transmission of that information worldwide.

10.2  TWBFJ may disclose your personal information to companies that are associated with TWBFJ overseas.

11. Resolving personal information concerns

11.1  If you have any questions, concerns or complaints about this Privacy Policy, or how TWBFJ handles your personal information, please email;

11.2  Once a complaint has been lodged, the Privacy Officer will respond to you as soon as possible.

11.3  You may also lodge a complaint with the Office of the Australian Information Commissioner by telephone: 1300 363 992 or email:

12. Changes

12.1  TWBFJ reserves the right to change the terms of this Privacy Policy from time to time, without notice to you. An up-to-date copy of the Privacy Policy is available on the TWBFJ website at Lakeside | Colac (
The last update to this document was 1 August 2023.